Client Care and Order Information

Client Care contact
Phone: (510)499-5772
Email: sage@livinglibations.com
Mailing Address: PO Box 369, Haliburton, Ontario  K0M 1S0
 
Order Intelligence
 
Shipping & Delivery
Orders ship within seven (7) business days of the order being placed. All items are lovingly poured and adored by hand using the highest quality processes and ingredients. You will smell and feel the difference right away. Delivery is by Canada Post Mail.
 
Shipping charges are calculated based on the speed of the shipping option you chose, plus the weight of the items.
 
If you would like a shipping estimate for your order:
  1. Add the selected items to purchase to your cart
  2. Click the Checkout button (you will not have to complete the purchase unless you choose to do so)
  3. Enter your Shipping Address
  4. Then click on 'Get a Quote' and choose your shipping method from the options shown.
*All options that appear under the heading 'Canada Post' are available to your location*
 
We ship all orders using Canada Post. Tracking is available for all shipping methods unless otherwise specified.
The shipping standards we give are provided to us by Canada Post (unless otherwise noted) and start from the time the order is accepted by Canada Post, (not from the time the order is placed). **Orders ship within seven (7) business days of the order being placed.
 
Canada (times provided by Canada Post)
Expedited 2-9 business days
Xpresspost - 1-2 business days
Priority - Next day


USA (estimated times based on shipping experience of our customers)
Small Packet Air - tracking not available 2-3 weeks
Expedited - 6-10 business days
Xpresspost - 3-5 business days

International shipping options listed below are the longest possible times your order can take to arrive with you once it ships. If your order has not arrived after these times have passed, please email us at sage@livinglibations.com.

International
Small Packet Air - tracking not available 4-6 weeks
International Parcel Surface may take up to 3 months
International Parcel Air 4-6 weeks
Tracked Packet International 4-6 weeks
Xpresspost International 5-10 business days

Viewing & Tracking Orders
You may log into your account to check the status of pending orders and view previous orders. If you cannot find your tracking number do email us at sage@livinglibations.com.
**Please note – If you did not log into your Living Libations customer account to place your order you will not be able to log into your account to check the status of your order.
 
Hitches, Glitches, and Complications
If there are any issues with your order on delivery please notify Client Care within 48 hours of receipt by phone or e-mail.
 
Changes to your Order
We understand that people change their minds about what they want and that is not a problem for us, though it occasionally causes snafus and delays in shipping. If you do change your mind, please contact Client Care quickly so that we may accommodate your request.

Once your order has shipped we are unable to add new items or combine separate orders.
 
Canceling Orders
If you need to cancel an order, please contact Client Care immediately. We will do our best to stop the order before it is filled. Of course, once an order has shipped we are unable to cancel it.
 
Returns & Replacements
We take your purchases seriously and we encourage you to do so, too. We would love to answer any question you have on a Libation before you purchase it (and after!). Due to the energetic and consumable nature of Libations, all purchases are final.
 
Every product is made to order to provide maximum quality and freshness, so we are restricted from accepting returned products for refunds.
 
Living Libations is inculpable for any adverse reaction or allergy to our products. We stand behind the caliber and integrity of every ingredient and product we craft, and we share all product ingredients on our website to foster personal discretion while shopping. In the rare case of a reaction, please contact a customer care representative for dilution tips and creative alternatives for product use, however refunds will not be issued.
 
Payment, Pricing & Promotions
PayPal, cheques (once received and deposited), money orders (once received), and Visa and MasterCard are all accepted methods of payment.
 
It is our pleasure to observe fair trade and fair wage practices and we request that you do, too. All goods remain the property of Living Libations until they are paid for in full. We reserve the right to seek recovery of any unpaid monies sixty days from the date of order.
 
Our promotions and discounts are not retroactive, and we though our promotional products often sell out quickly we cannot give rain-checks.
 
Disclaimers and Limitations
We strive to provide accurate and current information on our products and essential oil profiles. Your health is in your hands; it is up to you to verify the data and application.
 
Our products are designed to be beneficial and safe when used in the manner intended according to instructions. A client's actual use of our products is beyond our control so it is the client's responsibility to determine the suitability of the products, to use the products appropriately, and to ensure their safe use by those who come in contact with them. We are not liable for incidences connected to the use or misuse of our products.
 
The FDA and Health Canada have not evaluated the statements on our website. We are not doctors and we make no claims about the medicinal value of our products. Libations products and single essential oils are not substitutes for necessary medical care and prescription medications. Our references to the health benefits of our products cannot replace professional diagnosis and astute medical advice.
 
If you have a pre-existing medical condition, please consult your trusted health-care practitioner or doctor before using botanical oils.
 
Pregnant women, children, and the frail should exercise caution when using essential oils.
 
Privacy
Privacy is a beautiful thing, and we are committed to protecting yours. Only authorized employees within Living Libations view or use the information collected from our clients. Your credit card information is totally secure through our website and cannot be viewed.
 
Your information is confidential. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent to you will correspond with our agreed services and products.
 
To Hold Harmless
You agree to hold harmless Living Libations and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand.
 
Cookies
Like most interactive web sites Living Libations uses cookies to enable us to retrieve the details of your visit to make travelling through the site quicker and easier for you.
 
Copyrights
We strive to make our website beautiful, inspirational, and educational and we hope that you enjoy all of our research, data, images, and descriptions. You are always welcome to quote us as long as your quote is exact and you cite us properly. Copyright and other intellectual property rights exist on all of the text and images on the site.
 
By remaining on the Living Libations website you are agreeing to these terms and conditions. You are also agreeing to indemnify owners and staff for responsibility regarding your wellbeing.